Privacy Policy

This Privacy Policy explains how claimfintech.online (“claimfintech.online”, “we”, “us” or “our”) collects, uses, discloses and safeguards personal data when you access our website, register an account, submit a claim, or otherwise interact with our services (collectively, the “Services”). This Policy is issued in accordance with Regulation (EU) 2016/679 (“GDPR”) and applicable national data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is claimfintech.online. For any data protection enquiry, please contact us at support@claimfintech.online.

2. Categories of Personal Data We Collect

• Identification data: full name, date of birth, nationality, government-issued identifiers, photograph of ID document.
• Contact data: email address, telephone number, postal address.
• Financial data: IBAN, wallet addresses, payment method details, transaction history related to a claim.
• Case data: supporting documents, correspondence, evidence you upload in connection with a claim or refund request.
• Technical data: IP address, device and browser information, log files, cookie identifiers.
• KYC / AML data: information required to comply with anti-money-laundering and counter-terrorist-financing obligations.

3. Purposes and Legal Bases of Processing

• Performance of contract (Art. 6(1)(b) GDPR): managing your account, processing claims, executing refunds.
• Legal obligation (Art. 6(1)(c) GDPR): KYC, AML/CTF, fraud prevention, accounting and tax obligations.
• Legitimate interests (Art. 6(1)(f) GDPR): platform security, service improvement, prevention of abuse.
• Consent (Art. 6(1)(a) GDPR): non-essential cookies, marketing communications, optional features.

4. Data Retention

Personal data is retained only as long as necessary for the purposes for which it was collected. KYC/AML records are retained for a minimum of five (5) years from the end of the business relationship, as required by applicable anti-money-laundering legislation. Account and case data are retained for the duration of the contractual relationship and up to ten (10) years thereafter for the purpose of defending legal claims.

5. Disclosure of Personal Data

We may disclose your personal data to: (i) regulated payment service providers and banks executing refunds; (ii) KYC/AML verification providers; (iii) IT and cloud infrastructure providers acting as processors; (iv) competent public authorities where required by law; (v) professional advisors bound by confidentiality.

6. International Transfers

Where personal data is transferred outside the European Economic Area, we rely on Standard Contractual Clauses adopted by the European Commission or on other lawful transfer mechanisms under Chapter V of the GDPR.

7. Your Rights

Subject to the conditions set out in the GDPR, you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. You may exercise these rights by writing to support@claimfintech.online. You also have the right to lodge a complaint with a competent supervisory authority.

8. Security

claimfintech.online implements appropriate technical and organisational measures — including encryption in transit and at rest, access controls, logging, and periodic security reviews — to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

9. Automated Decision-Making

We may use automated systems to detect fraud, sanctions matches and suspicious transaction patterns. Any decision producing legal effects will always be subject to human review upon your request.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with an updated effective date.